Privacy Policy

Last updated: 11 September 2025

Zavenco operates this shop and website, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Zavenco is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de-identified so that it can no longer identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details, including your name, address, billing address, delivery address, telephone number, and email address.

  • Financial information, including credit card, debit card and bank account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including the items you view, add to your basket, add to your wishlist or purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including any information you include in your communications with us, such as when submitting a customer support request.

  • Device information, including details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including details about how and when you interact with the Services and browse the website.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products, services or visit our site, and through cookies or similar technologies.

  • From our service providers, including when we engage them to enable certain technology and they collect or process personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising, and improving the Services – including processing your payments, fulfilling your orders, remembering your preferences, sending account notifications, handling returns and exchanges, publishing reviews, and creating a tailored shopping experience.

  • Marketing and Advertising – sending promotional communications by email, SMS, or post, and showing you online adverts for products or services based on your activity.

  • Security and Fraud Prevention – authenticating your account, ensuring secure payment and shopping, detecting and investigating suspicious or fraudulent activity, protecting public safety, and safeguarding our Services.

  • Communication with You – providing customer support, responding quickly to queries, and maintaining our business relationship with you.

  • Legal Reasons – complying with applicable law, responding to valid legal processes, and enforcing our Terms or other policies.

How we disclose personal information

We may disclose your personal information in the following circumstances:

  • With Shopify, our vendors, and other service providers who perform services on our behalf.

  • With business and marketing partners for promotional purposes.

  • When directed or consented by you (e.g., for shipping, or social media integrations).

  • With our affiliates or within our corporate group.

  • In connection with business transactions (e.g., mergers or insolvency), to comply with legal obligations, or to protect our rights and Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information you submit may be transmitted to Shopify and other third parties, possibly located in other countries. For more details, you can review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en.

Third-party sites and links

Our Services may include links to third-party websites or platforms. If you follow these, you should review their privacy policies. We are not responsible for the privacy, security, or accuracy of such sites.

Children’s data

The Services are not intended for children, and we do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and retention of your information

We implement measures to protect your data, but no system is entirely secure. We retain your personal information only for as long as necessary for the purposes outlined here, or as required by law.

Your rights and choices

Depending on your location, you may have rights to access, delete, correct, or receive a copy of your personal information, and to opt out of certain communications. If you are in the UK or EEA, you may also have rights to object, restrict processing, or withdraw consent.

Complaints

If you have any concerns about how we handle your personal information, you may contact us directly or lodge a complaint with your local data protection authority.

International transfers

If we transfer your personal information outside of the UK or EEA, we will rely on recognised transfer mechanisms, such as Standard Contractual Clauses, unless the destination country has been deemed to provide adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this website, with the revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: shopifyloja3327@gmail.com or by post at 99 Hill Street, Orange, NSW, 2800, AU. For the purposes of applicable data protection laws, Zavenco is the data controller of your personal information.